Accessible and gender-neutral toilet facilities and baby changing facilities
There are two gender-neutral accessible toilets available for use of wheelchair users and/ or customers in the Villa Arcade. All accessible toilets have level entry and are equipped with extra handrails and an emergency cord. There are also baby changing facilities located in these accessible toilets.
Assistance/ Guide dogs
Customers who are visually impaired or have low vision are welcome to bring assistance/ guide dogs to our venues, however, we do recommend that they are not brought to any particularly loud events. We would ask that customers who require an assistance dog to accompany them to an event contact our box office in advance of making a booking for advice and to notify us of any specific requirements.
Assistance dogs are only allowed within certain seated areas with due consideration for the welfare of the dogs, other customers and to enable us to maintain safe venue evacuation routes, should they be required.
Please ensure that your dog is either identifiable as a trained assistance/guide dog or that you can provide the necessary training paperwork for them.
Essential Companion Scheme (ECS)
VillaGaiety is pleased to offer and operate an Essential Companion Scheme to enable customers to equally participate, with dignity and respect in VillaGaiety events. We operate the scheme for customers with a disability who require a companion to accompany and assist them in accessing the facilities at our venues whilst attending one of the shows or events. The Essential Companion is expected to attend to the needs of the Scheme Member at all times whilst on the premises.
This scheme enables ECS members the opportunity to obtain one ticket, free of charge, for their Essential Companion when purchasing a standard ticket.
VillaGaiety’s Essential Companion Scheme is free to join. You can learn more about the scheme and/or obtain it by visiting our Essential Companion Scheme page HERE or alternatively you can contact our box office for more information. All tickets are subject to availability at the time of booking.
We appreciate that a large venue or concert/ show environment can be overwhelming for customers, especially when there are crowds of people. If any customers or anyone /family member needs any support or time out during a visit to our venues, please ask to speak to a member of the duty staff and they will do their best to assist you and show you to a quiet space.
There are five parking spaces for disabled (blue) badge holders located near the Villa Arcade entrance on Harris Promenade. There are also six car parking spaces for disabled (blue) badge holders in the nearby Villa Marina car park, adjacent to the main Villa Marina Building. These spaces are available on a first-come-first-served basis.
There is limited parking available on site for VillaGaiety, you can learn more about how to get to our venues and nearby available general car parking here.
For customers with mobility issues or wheelchair users who plan to arrive by car or taxi but do not require parking, there is a drop-off point available in front of the entrances to the Villa Arcade and Gaiety Theatre (which are located side by side). There is level access to the shops and eateries located within the Villa Arcade as well as the performance space located in the upper part of the Villa Marina Arcade, please follow the blue lift and level access signs.
First Aid, Medical Assistance and Facilities
A number of venue staff are trained to administer basic first aid and will be on duty for events. Please contact a duty member of staff if you require any medical assistance.
Defibrillator: There is a defibrillator device located in the Gaiety Box Office if required in an emergency. Please ask a member of staff for assistance or a member of the duty St John’s Ambulance volunteers.
The Villa Marina Arcade can facilitate wheelchair users at events scheduled to take place in the performance space in the upper Villa Marina Arcade. There is level access to the shops and performance space in the upper Villa Marina Arcade. The Wurlitzer/ upper Villa Marina Arcade performance is space accessible via a lift, please follow the blue lift and level access signs.
Please speak with a member of our box office team about your requirements when making a show booking for this space. Or for free (non-ticketed events) that take place in this space, speak to the duty staff on arrival and they will position you accordingly.
The nearby/adjoining Gaiety Theatre has a wheelchair available to borrow for use whilst at the venue, please ask at the Villa Marina Box Office or a member of duty staff to request use of this. This is subject to availability. We advise that those customers who may request to borrow wheelchairs ensure they have assistance to operate and manoeuvre the chairs.