Secure My Booking

secure my booking

VillaGaiety are now able to offer customers Ticket Refund Protection through Secure My Booking.

You can add protection to your booking at the checkout stage, for only £1.50 per ticket. You can also add protection when purchasing at the box office - just mention this during your booking.

Please ensure you select the correct amount of cover for the amount of tickets you are booking, otherwise you may not be sufficiently covered.

Ticket Refund Protection is not available for bookings at Broadway Cinema or Dragon's Castle.


VillaGaiety's terms and conditions state that tickets cannot be refunded after purchase - this is a standard policy across the events industry.

By purchasing ticket protection from Secure My Booking, customers are able to claim a refund for a variety of reasons.

Please note that the Secure My Booking fee is non-refundable, even if a show has been cancelled or rescheduled.

When you opt into the Secure My Booking Ticket Refund Program, you are able to claim a refund if you are unable to make it to your event for the reasons set out in the Program, such as:

  • Death/accident/illness to the ticket holder
  • Illness from COVID, government-mandated self-isolation, local lockdowns
  • Death of ticket holders immediate family
  • Adverse weather
  • Travel delays
  • Burglary, flood or fire at their home

For a full list of reasons covered (and what isn't covered), please see the Secure My Booking terms and conditions.

All claims must be made through the Secure My Booking website.
You'll need a copy of your order confirmation email, plus any evidence to back up your claim.

You have up to 60 days post-event to make a claim.

Please do not contact the VillaGaiety box office to make your claim as we are unable to assist with this. If you have a query, please contact Secure My Booking directly.

Unfortunately ticket protection cannot be added to an order after tickets have already been purchased.

Please ensure you add ticket protection at the time of purchase.

If you choose to add protection to your tickets, VillaGaiety does not share your personal details with Secure My Booking.

If you need to make a claim, you are required to submit your details to Secure My Booking, and as part of this, you will need to include your VillaGaiety order confirmation which includes the purchase of ticket protection.

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