Accessibility at the Broadway Cinema

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Accessible film screenings

Subject to programming commitments, Broadway Cinema is proud to endeavor to accommodate accessible screenings when film scheduling allows:

Subtitled Screenings

Subtitled film screenings are available on selected screenings at the Broadway Cinema, enabling people who are hard of hearing to enjoy films and events more regularly.

Relaxed Screenings

At a relaxed screening sound levels are reduced and lights are at a low level so the cinema is not in complete darkness. There are no trailers or advertisements before the film starts and customers are free to move around the cinema or take a break.

Details of subtitled or relaxed screenings in the Broadway Cinema are listed on this page. You can also contact the box office on 01624 600555 or email for more information.

Assistive Listening facilities available for Hard of Hearing (HoH) customers

For cinema customers who are hard of hearing, the cinema has an induction loop available. Please note that depending on the type of hearing aid, the user may need to switch their hearing aid to the ‘T’ position to use these systems.

Additionally, the cinema has six multi-purpose headsets which are available for most of our main feature films. These headsets have a Hearing Impaired (switch device button to A) and an Audio Description (switch device button to B) option. The Hearing-impaired option is for use with certain hearing aids. The Audio Description option is for customers with a visual impairment. A recorded narrator explains what is happening on screen through personal headphones.

If possible, we politely request that customers who wish to use these headsets should contact the Villa Reception on 694500, 24 hours in advance of their visit to the cinema, so we can ensure the projection and door staff on duty are aware of any request.

Essential Companion Scheme (ECS)

VillaGaiety is pleased to offer and operate an Essential Companion Scheme to enable customers to equally participate, with dignity and respect in VillaGaiety events. We operate the scheme for customers with a disability who require a companion to accompany and assist them in accessing the facilities at our venues whilst attending one of the shows or events. The Essential Companion is expected to attend to the needs of the Scheme Member at all times whilst on the premises.

This scheme enables ECS members the opportunity to obtain one ticket, free of charge, for their Essential Companion when purchasing a standard ticket.

VillaGaiety’s Essential Companion Scheme is free to join. You can learn more about the scheme and/ or obtain by visiting our Essential Companion Scheme page HERE or alternatively you can contact our box office for more information. All tickets are subject to availability at the time of booking.

First Aid, Medical Assistance and Facilities

A number of venue staff are trained to administer basic first aid and will be on duty for events. Please contact a duty member of staff if you require any medical assistance.

Defibrillator: There is a defibrillator device located behind the Villa Marina Box Office/ ticketing desk if required in an emergency. Please ask a member of staff for assistance.

Guide dogs

Customers who are visually impaired or have low vision are welcome to bring assistance/ guide dogs to our venues. We would ask that customers who require an assistance dog to accompany them to an event contact our box office in advance of making a booking for advice and to notify us of any specific requirements.

Assistance dogs are only allowed within certain seated areas with due consideration for the welfare of the dogs, other customers and to enable us to maintain safe venue evacuation routes, should they be required.

Please ensure that your dog is either identifiable as a trained assistance/guide dog or that you can provide the necessary training paperwork for them.

Quiet Spaces

We appreciate that a large venue or concert/ show environment can be overwhelming for customers, especially when there are crowds of people. If any customers or anyone /family member needs any support or time out during a visit to our venues, please ask to speak to a member of the duty staff and they will do their best to assist you and show you to a quiet space.

Toilet facilities

Accessible toilets

Accessible toilets for wheelchair users and/ or customers with a disability attending the Broadway Cinema are available as detailed below. All accessible toilets have level entry and are equipped with extra handrails and an emergency cord. The locations of our accessible toilets are as follows:

  • Upper/ Dress circle level/ Gallery – (level 3 in the lift):
    • The male accessible toilet can be accessed via the entrance door to the male toilets. The male toilets are located on the left-hand side of the Gallery or directly opposite as customers exit the lift on level 3.
    • The female accessible toilet can be accessed via the entrance door to the female toilets. The female toilets are located on the right-hand side of the Gallery or immediately to the right as you exit the lift on level 3.

Gender-neutral toilets

Gender-neutral toilets for Broadway Cinema customers are located as follows in the Villa Marina:

  • Lower ground floor level (Level 0 in the lift) – Promenade Suite foyer.
  • Ground floor level (Level 1 in the lift) in the main foyer – behind the Villa Gaiety Box Office. This toilet is not located in a public area but access can be requested via the duty box office staff.
  • Middle Level (level 2 in the lift) – Colonnade Suite foyer.

Venue parking

The Broadway Cinema has six car parking spaces for disabled (blue) badge holders which are adjacent to the main Villa Marina building. These spaces are available on a first-come-first-served basis.

There is limited parking available on site for VillaGaiety, you can learn more about how to get to our venues and nearby available general car parking HERE.

Venue drop-offs

For customers with mobility issues or wheelchair users who plan to arrive by car or taxi but do not require parking, there is a drop-off point immediately outside at the main entrance/ front doors to the Villa Marina with level access to the cinema via the lift. The main foyer can be accessed using a push-pad automatic door (right-hand side double doors of the main entrance).

Wheelchair/disabled access

The Broadway Cinema can facilitate up to two wheelchairs spaces at a cinema screening. These spaces are located on row J of the auditorium. The cinema is located on the Gallery on the third level (Dress Circle level) with level access from the main foyer available using the lift (press level 3 in the lift). The cinema entrance is located on the left-hand side of the Gallery level or directly opposite as customers exit the lift on level 3. Please note that due to the descending steps in the auditorium, it is not possible for wheelchairs to be placed elsewhere in the cinema. Please speak with a member of our box office team if you have any queries when making a cinema booking.

Wheelchair Loan

The Villa Marina has a wheelchair available to borrow for use whilst at the venue, please ask at the Villa Marina Box Office or a member of duty staff to request use of this. This is subject to availability. We advise that those customers who may request to borrow wheelchairs ensure they have assistance to operate and manoeuvre the chairs.


If you have any questions about accessibility at VillaGaiety, please contact the box office on 01624 600555 or email

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