Accessible & gender-neutral toilet facilities
There are accessible/ gender-neutral toilets located inside the Dragon’s Castle Play Area adjacent to the children’s male and female toilets. The accessible toilets has level entry and is equipped with extra handrails and an emergency cord.
First Aid, Medical Assistance and Facilities
A number of venue staff are trained to administer basic first aid and will be on duty for events. Please contact a duty member of staff if you require any medical assistance.
Defibrillator: There is a defibrillator device located behind the Villa Marina Box Office/ ticketing desk if required in an emergency. Please ask a member of staff for assistance.
We appreciate that this environment can be overwhelming for customers and children, especially when there are crowds of people. If any customers or anyone /family member needs any support or time out during a visit to our venues, please ask to speak to a member of the duty staff and they will do their best to assist you and show you to a quiet space.
The Villa Marina has six car parking spaces for disabled (blue) badge holders which are adjacent to the main Villa Marina building. These spaces are available on a first-come-first-served basis.
There is limited parking available on site for VillaGaiety, you can learn more about how to get to our venues and nearby available general car parking HERE.
Venue drop offs
For customers with mobility issues or wheelchair users who plan to arrive by car or taxi but do not require parking, there is a drop-off point immediately outside at the main entrance/ front doors to the Villa Marina with level access to all areas via the main foyer. The main foyer can be accessed using a push-pad automatic door (right-hand side double doors of the main entrance).
In 2020 Dragon’s Castle underwent an extensive overhaul introducing changes to the facility that ensured that the play area was an inclusive play environment and an accessible space to as many children as possible, regardless of their abilities.
VillaGaiety is proud to have introduced a sensory area on the ground level of the play structure, designed for babies, younger children and children with additional needs. The sensory area has fantastic equipment including; chrome tubes, fiber optic lighting, chandeliers, some bubble stubs and beads, sensory music and some comfy bean bags inside too. By introducing sensory play, the Dragon’s Castle facility provides a fun and engaging way for both young children and children with additional needs to be positively challenged with visual, sound and tactile opportunities to help them develop certain skills and actions. Moreover, we hope that the changes to the play area ensure that children of all abilities can come and enjoy the social interaction of attending a soft play area too.
The Villa Marina has a wheelchair available to borrow for use whilst at the venue, please ask at the Villa Marina Box Office or a member of duty staff to request use of this. This is subject to availability. We advise that those customers who may request to borrow wheelchairs ensure they have assistance to operate and manoeuvre the chairs.