Accessibility at the Broadway Cinema

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The Broadway Cinema endeavours to be an inclusive and accessible venue, ensuring all customers have as equal access to our facility as is reasonably possible. Please see below for general accessibility information.

Wheelchair/ disabled access

The cinema is located on the third level (dress circle level) and can be accessed from the main foyer using the lift. There are bookable spaces available at the rear of the auditorium for wheelchair users. Please note that due to the descending steps in the auditorium, it is not possible for wheelchairs to be placed elsewhere in the cinema. To book one of the designated spaces for wheelchair users for one of our advertised screenings, please call our ticket hotline on 01624 600555.


Facilities to assist Visually and Hearing Impaired

For cinema customers with who are hard of hearing, the cinema has an induction loop available. Depending on the type of hearing aid, the user may need to switch their hearing aid to the ‘T’ position.

Additionally, the cinema has six multi-purpose headsets which are available for most of our main feature films. These headsets have a Hearing Impaired (switch device button to A) and an Audio Description (switch device button to B) option. The Hearing-impaired option is for use with certain hearing aids. The Audio Description option is for customers with a visual impairment. A recorded narrator explains what is happening on screen through personal headphones.

If possible, we politely request that customers who wish to use these headsets should contact the Villa Reception on 694500, 24 hours in advance of their visit to the cinema, so we can ensure the projection and door staff on duty are aware of any request.


Accessible film screenings
Subject to programming commitments, Broadway Cinema is proud to accommodate accessible screenings:
Subtitled Screenings
Subtitled film screenings are available on selected screenings at the Broadway Cinema, enabling people who are hard of hearing to enjoy films and events more regularly.

Relaxed Screenings
We also offer relaxed screenings, at a relaxed screening sound levels are reduced and lights are at a low level, so the cinema is not in complete darkness. There will be no trailers or advertisements before the film starts and audience members can move around the cinema or take a break.

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