COVID-19 FAQs

We would like to reassure our customers that we continue to follow the latest IOM Government advice.

Customers are expected to wear a face covering whilst visiting our venues. We are ensuring hand sanitiser stations are easily available and accessible at points of entry, we have increased our already high cleaning standards and will continue to display COVID-19 signage.

If you are displaying any COVID-19 symptoms please stay at home and do not enter any of our venues. A list of symptoms and more information about COVID-19 can be found here.

Frequently Asked Questions

Customers are expected to wear a face covering whilst visiting our venues, which can be removed whilst eating and drinking.

Children are not expected to wear a face covering.

We ask that all customers respect others and be aware that some may have a hidden condition preventing them from wearing a face covering.

VillaGaiety will not be asking customers to prove they are exempt from wearing a face covering.

VillaGaiety will not be checking your COVID-19 vaccination status and you are not required to take a test to enter our venues.

However, in line with Isle of Man Government 'Know before you Go' campaign, it's good practice to take a lateral flow test before attending events.

As part of our enhanced cleaning protocols, all surfaces in our bars, all door handles and toilet facilities will be disinfected before each show and before any planned interval.

Hand sanitiser stations are available at points of entry and COVID-19 signage is on display throughout our venues.

Customers who have been instructed to self-isolate by Government/Public Health will be granted an exchange, credit voucher or refund, so long as they contact VillaGaiety before their event begins. This does not apply to other persons on the booking who have not been mandated to isolate.

If this is the case, please call the Villa Marina reception on (01624) 694500.

Customers who make a personal choice to not attend an event due to any perceived fear of contracting the virus, or those self-isolating without being mandated to by Government/Public Health will not be entitled to a refund.

Please read our Terms and Conditions for further information.

Customers who have recently travelled must adhere to the Isle of Man Government's current border rules.

As long as you qualify for the Resident Pathway/Pathway 1, or have completed your mandatory isolation period outlined by other pathways, you are welcome to attend our venues.

As a venue, we are working with the IOM Government's current border restrictions - this means that most off-island based shows are going ahead.

There are also certain events that will need to be rescheduled due to logistical/routing issues set out by the artist's promoters.

News will be shared on each event and show as soon as it is available.

Find out if your event has been rescheduled/cancelled via our Event Updates page.

To find out if your event is rescheduled or cancelled please visit our Event Updates page. We are working through events systematically and in chronological order so if there is no update on your event yet please bear with us during these unprecedented circumstances, we appreciate your patience whilst we do this and will, of course, keep you updated whenever possible.

If your event does not appear on this list, then it is going ahead as scheduled.

If your event is rescheduled and once a new date for your event has been announced, you will receive an email confirming this and it will also be announced on our social media pages.

We are not able to refund you until a rescheduled date has been announced. We endeavour to have new dates for all our postponed events as soon as possible, please note events are being prioritised and dealt with in date order.

If you are not able to attend the new date, you can request a refund using the Refund Request Form.

Please note that refunds are no longer permitted within 2 weeks of the show date.

Find out if your event has been postponed via our Event Updates page.

All customers who had tickets to an event that has been cancelled will receive an email confirming this and it will also be announced on our social media pages. Once confirmed, you are entitled to a full refund.

If you have booked tickets online through villagaiety.com, your refund will automatically be processed back to your purchase card and should reach your account within 5 working days of the cancellation email being sent.

If you booked tickets over the phone or in-person at the Box Office/Welcome Centre, one of our Box Office team will attempt to contact you in order to process the refund - if you haven't heard from us within 5 working days of your event being cancelled, please use the contact form.

Find out if your event has been cancelled via our Event Updates page.

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