COVID-19 FAQs

Overview of the situation at VillaGaiety

Our venues reopened on Fri 23 April after the Island's most recent lockdown, and we are thrilled to be welcoming our wonderful customers back through our doors.

We would like to reassure our customers that we continue to follow government advice, ensuring hand sanitiser stations are easily available and accessible at points of entry, we have increased our already high cleaning standards and will continue to display COVID-19 signage.

Although it isn’t mandatory to do so, VillaGaiety customers are welcome to wear a face covering whilst inside the venue.

We would also ask that if you are displaying any COVID-19 symptoms please stay at home and do not enter any of our venues. A list of symptoms and more information about COVID-19 can be found here.

We know how important these events are, not just for ticket holders who are looking forward to being entertained, but for the many local participants who want to perform.

We look forward to safely welcoming you all back to VillaGaiety and providing you with the important and memorable social occasions we’re here to deliver.

Frequently Asked Questions

To find out if your event is rescheduled or cancelled please visit our COVID-19 Event Updates page. We are working through events systematically and in chronological order so if there is no update on your event yet please bear with us during these unprecedented circumstances, we appreciate your patience whilst we do this and will, of course, keep you updated whenever possible.

If your event does not appear on this list, then it is going ahead as scheduled.

If your event is rescheduled and once a new date for your event has been announced, you will receive an email confirming this and it will also be announced on our social media pages.

We are not able to refund you until a rescheduled date has been announced. We endeavour to have new dates for all our postponed events as soon as possible, please note events are being prioritised and dealt with in date order.

If you are not able to attend this new date, you can request a refund using the Refund Request Form.

Find out if your event has been postponed via our COVID-19 Event Updates page.

All customers who had tickets to an event that has been cancelled will receive an email confirming this and it will also be announced on our social media pages. Once confirmed, you are entitled to a full refund.

If you have booked tickets online through villagaiety.com, your refund will automatically be processed back to your purchase card and should reach your account within 5 working days of the cancellation email being sent.

If you booked tickets over the phone or in-person at the Box Office/Welcome Centre, one of our Box Office team will attempt to contact you in order to process the refund - if you haven't heard from us within 5 working days of your event being cancelled, please complete the following form here.

Find out if your event has been cancelled via our COVID-19 Event Updates page.

As a venue, we are working with the IOM Government's current plans for border restrictions to be fully lifted at the end of June. All shows due to take place prior to July that feature off-island artists/crew are in the process of being rescheduled. There are also certain events after this date that will need to be rescheduled due to logistical/routing issues set out by the artist's promoters.

News will be shared on each event and show as soon as it is available.

Find out if your event has been cancelled via our COVID-19 Event Updates page.

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