COVID-19 FAQs

Frequently Asked Questions

Overview of the situation at VillaGaiety

How do I find out if my event is rescheduled or cancelled?

My event is rescheduled - how do I get a refund?

My event is cancelled - how do I get a refund?

What are your current opening hours?

 

Overview of the situation at VillaGaiety

The Villa Marina & Gaiety Theatre Complex is now back to normal opening hours. Cinema screenings are now daily and Dragons Castle sessions & parties are available to book. A selection of local shows are planned to go ahead this summer and can be booked via the What's On page.

 

How do I find out if my event is rescheduled or cancelled?

To find out if your event is rescheduled or cancelled please visit our COVID-19 Event Updates page. We are working through events systematically and in chronological order so if there is no update on your event yet please bear with us during these unprecedented circumstances, we appreciate your patience whilst we do this and will of course keep you updated whenever possible.

If your event does not appear on this list, then it is going ahead as scheduled.

 

My event is rescheduled - how do I get a refund?

If your event is rescheduled and once a new date for your event has been announced, you will receive an email confirming this and it will also be announced on our social media pages.

We are not able to refund you until a rescheduled date has been announced. We endeavour to have new dates for all our postponed events as soon as possible, please note events are being prioritised and dealt with in date order.

If you are not able to attend this new date, you can request a refund using the Refund Request Form.

Find out if your event has been postponed via our COVID-19 Event Updates page.

 

My event is cancelled - how do I get a refund?

All customers who had tickets to an event that has been cancelled will receive an email confirming this and it will also be announced on our social media pages. Once confirmed, you are entitled to a full refund.

If you have booked tickets online through villagaiety.com, your refund will automatically be processed back to your purchase card and should reach your account within 5 working days of the cancellation email being sent.

If you booked tickets over the phone or in person at the Box Office/Welcome Centre, one of our Box Office team will attempt to contact you in order to process the refund - if you haven't heard from us within 5 working days of your event being cancelled, please complete the following form here.

Find out if your event has been cancelled via our COVID-19 Event Updates page.

 

What are your current opening hours?

VillaGaiety Box Office: (01624) 600555

Box Office Opening Hours
Every Day, 9:30am - 7:30pm

 

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