COVID-19 Updates

banner image for COVID-19 Updates

Unfortunately due to the on-going situation regarding COVID-19 and the need for social distancing during this difficult time, VillaGaiety will close to the public from 5pm today (Friday 20th March). Our customers health and well-being is of paramount importance to us and we will remain closed until further notice.

For frequently asked questions, please visit our COVID-19 FAQs page.

Update - 12(noon) on Tuesday 31st March 2020

VillaGaiety have been liaising the organisers of Ed Byrne - If I'm Honest which was due to take place in the Gaiety Theatre on Saturday 2nd May 2020. We are pleased to advise this show has now been rescheduled and will take place on Tuesday 2nd March 2021.

All customers have been moved to this new date and all tickets will remain valid for the rescheduled date, however, if you are now unable to attend the new performance, we will be offering full refunds. Due to the high number of enquiries we are currently receiving, we would politely request that customers complete the following refund request form to claim your refund here.

Once completed VillaGaiety will, of course, be processing refunds in full as soon as possible, a member of our box office team will get back to you via email only within five working days.

Please note we are unable to refund cash payments, these customers will need to be refunded to a card of their choice.

Please accept our apologies for any inconvenience caused and we look forward to seeing you at VillaGaiety sometime in the near future.

For the latest information on COVID-19 (Coronavirus) please see the IOM Government’s advice here.

Update - 3pm on Monday 30th March 2020

VillaGaiety have been liaising the organisers of The Bootleg Beatles which was due to take place in the Villa Marina’s Royal Hall on Saturday 30th May 2020. We are pleased to advise this show has now been rescheduled and will take place on Friday 23rd October 2020.

All customers have been moved to this new date and all tickets will remain valid for the rescheduled date, however, if you are now unable to attend the new performance, we will be offering full refunds. Due to the high number of enquiries we are currently receiving, we would politely request that customers complete the following refund request form to claim your refund here.

Once completed VillaGaiety will, of course, be processing refunds in full as soon as possible, a member of our box office team will get back to you via email only within five working days.

Please note we are unable to refund cash payments, these customers will need to be refunded to a card of their choice.

Please accept our apologies for any inconvenience caused and we look forward to seeing you at VillaGaiety sometime in the near future.

For the latest information on COVID-19 (Coronavirus) please see the IOM Government’s advice here.
 
This show is kindly supported by the Isle of Man Steam Packet Company.

Update - 3:05pm on Thursday 26th March 2020

VillaGaiety have been liaising the organisers of The Magic of Motown which was due to take place in the Villa Marina’s Royal Hall on Saturday 9th May 2020. We are pleased to advise this show has now been rescheduled and will take place on Thursday 5th November 2020.

All customers have been moved to this new date and all tickets will remain valid for the rescheduled date, however, if you are now unable to attend the new performance, we will be offering full refunds. Due to the high number of enquiries we are currently receiving, we would politely request that customers complete the following refund request form to claim your refund here.

Once completed VillaGaiety will, of course, be processing refunds in full as soon as possible, a member of our box office team will get back to you via email only within five working days.

Please note we are unable to refund cash payments, these customers will need to be refunded to a card of their choice.

Please accept our apologies for any inconvenience caused and we look forward to seeing you at VillaGaiety sometime soon in the future.

For the latest information on COVID-19 (Coronavirus) please see the IOM Government’s advice here.

Update - 12:05 on Thursday 26th March 2020

In line with the measures announced by the Isle of Man Government in response to the COVID-19 (coronavirus) pandemic, our staff are now working from home. We would therefore politely request that after 5pm today instead of calling our box office please submit your enquiries here.

Tickets can still be booked via villagaiety.com

The only exception to this is customers who would like to make a wheelchair or ECS booking.

Update - 3pm on Wednesday 25th March 2020

VillaGaiety have been liaising with MJR the organisers of The Boys Are Back which was due to take place in the Villa Marina’s Royal Hall today (Wednesday 25th March 2020). We are pleased to advise this show has now been rescheduled and will take place on Sunday 28th February 2021.

All customers have been moved to this new date and all tickets will remain valid for the rescheduled date, however, if you are now unable to attend the new performance, we will be offering full refunds. Due to the high number of enquiries we are currently receiving, we would politely request that customers complete the following refund request form to claim your refund here.

Once completed VillaGaiety will, of course, be processing refunds in full as soon as possible, a member of our box office team will get back to you via email or telephone within five working days.

Please note we are unable to refund cash payments, these customers will need to be refunded to a card of their choice.

Please accept our apologies for any inconvenience caused and we look forward to seeing you at VillaGaiety sometime soon in the future.

For the latest information on COVID-19 (Coronavirus) please see the IOM Government’s advice here.

Update - 1:45pm on Wednesday 25th March 2020

The health and wellbeing of all of our visitors and staff members is our number one priority. In line with the measures announced by the Isle of Man Government in response to the COVID-19 (coronavirus) pandemic, the Manx Amateur Boxing club have taken the decision to cancel the Manx ABC Boxing Night which was due to take place in the Villa Marina on Saturday 18th April 2020.

VillaGaiety will, of course, be processing refunds in full as soon as possible. Please note that, if you purchased tickets online you will be refunded automatically and will be in your account within 5 business days. If you paid by card over the phone, at the Villa Marina or at the Welcome Centre, or if you made a cash purchase at either outlet, a member of the VMGT box office team will attempt to contact you to process a full refund today (Wednesday) or tomorrow. If you paid in person and are not contacted by a member of box office team by Friday 3rd April, please call 694500 to arrange your refund.

Please note we are unable to refund cash payments, these customers will need to be refunded to a card of their choice.

Please accept our apologies for any inconvenience caused and we look forward to seeing you at VillaGaiety sometime soon in the future.

For the latest information on COVID-19 (coronavirus) please see the IOM Government’s advice here.

Update - 5pm on Monday 23rd March 2020

VillaGaiety have been liaising with Gena's Dance Academy the organisers of GDA on Broadway which was due to take place in the Gaiety Theatre between Thursday 14th – Saturday 16th May 2020, we are pleased to advise that suitable alternative dates have been found. The show will now take place in the Gaiety Theatre on Thursday 29th – Saturday 31st October 2020.

All customers who have booked for the matinee and evenings shows will be moved to the new relevant matinee or evening performance and all original tickets will remain valid for the rescheduled date. However, if you are now unable to attend this event we will be offering full refunds. Due to the number of enquiries we are presently receiving, we would politely request that customers complete the following refund request form to claim your refund here.

Once completed VillaGaiety will, of course, be processing refunds in full as soon as possible, a member of our box office team will get back to you via email or telephone within five working days. Please note we are unable to refund cash payments, these customers will need to be refunded to a card of their choice.

We’d also like to make you aware that given the unforeseen date move for this show, the previously advertised cast may be subject to change. We will of course keep you updated of any cast changes as and when this information becomes available.

Please accept our apologies for any inconvenience caused and we look forward to seeing you at VillaGaiety sometime soon in the future.

For the latest information on COVID-19 (Coronavirus) please see the IOM Government’s advice here

Update - 1:40pm on Monday 23rd March 2020

VillaGaiety have been liaising with Manx Breast Cancer Support Group, the organisers of the ELO Experience which was due to take place in the Villa Marina’s Royal Hall on Monday 1st June, this has now been postponed until Saturday 15th August 2020.

All customers have been moved to this new date and all tickets will remain valid for the rescheduled date, however, if you are now unable to attend the new performance, we will be offering full refunds. Due to the high number of enquiries we are currently receiving, we would politely request that customers complete the following refund request form to claim your refund here.

Once completed VillaGaiety will, of course, be processing refunds in full as soon as possible, a member of our box office team will get back to you via email or telephone within five working days.

Please note we are unable to refund cash payments, these customers will need to be refunded to a card of their choice.

Please accept our apologies for any inconvenience caused and we look forward to seeing you at VillaGaiety sometime soon in the future.

For the latest information on COVID-19 (Coronavirus) please see the IOM Government’s advice here.

Update - 10:30am on Monday 23rd March 2020

The health and wellbeing of all of our visitors and staff members is our number one priority. In line with the measures announced by the Isle of Man Government in response to the COVID-19 (coronavirus) pandemic, VillaGaiety & Isle of Man Sports Awards have taken the decision to cancel the 2019 Isle of Man Sports Awards which was due to take place in the Villa Marina’s Royal Hall on Thursday 2nd April 2020.

VillaGaiety will, of course, be processing refunds in full as soon as possible. Please note that, if you purchased tickets online you will be refunded automatically and will be in your account within 3-5 business days. If you paid by card over the phone, at the Villa Marina or at the Welcome Centre, or if you made a cash purchase at either outlet, a member of the VMGT box office team will attempt to contact you to process a full refund today (Monday) or tomorrow. If you paid in person and are not contacted by a member of box office team by Mon 30 March, please call 600555 to arrange your refund.

Please note we are unable to refund cash payments, these customers will need to be refunded to a card of their choice.

Please accept our apologies for any inconvenience caused and we look forward to seeing you at VillaGaiety sometime soon in the future.

For the latest information on COVID-19 (coronavirus) please see the IOM Government’s advice here.

Update - 10am on Monday 23rd March 2020

In response to the COVID-19 pandemic, the Welcome Centre counter will be closed until further notice, for the safety of customers and community.

They will still continue to provide a full telephone service which will enable customers to access services remotely.

Many services provided through the Welcome Centre are also available here, if you would like any support or advice accessing these services please call.

We would like to say a big thank you to all our customers for their patience and understanding.

Update - 5:10pm on Friday 20th March 2020

The health and wellbeing of all of our visitors and staff members is our number one priority. In line with the measures announced by the Isle of Man Government in response to the COVID-19 (coronavirus) pandemic and the closing of the Villa Marina & Gaiety Theatre, Ghost The Musical due to take place between 28th March – 4th April has been cancelled.

VillaGaiety will of course be processing refunds in full as soon as possible. Please note that, if you purchased tickets online you will be refunded automatically and will be in your account within 3-5 business days. If you paid by card over the phone, at the Villa Marina or at the Welcome Centre, or if you made a cash purchase at either outlet, a member of the VMGT box office team will attempt to contact you to process a full refund on or before Monday 23rd March. If you paid in person and are not contacted by a member of our box office team by Friday 27th March, please call 600555 to arrange your refund.

Please note we are unable to refund cash payments, these customers will need to be refunded to a card of their choice.

Please accept our apologies for any inconvenience caused and we look forward to seeing you at VillaGaiety sometime soon in the future.

For the latest information on COVID-19 (Coronavirus) please see the IOM Government’s advice here

Update - 4:40pm on Friday 20th March 2020

Unfortunately due to the on-going situation regarding COVID-19 and the need for social distancing during this difficult time, VillaGaiety will close to the public from 5pm today (Friday 20th March). Our customers health and well-being is of paramount importance to us and we will remain closed until further notice.

With effect from this weekend (21st & 22nd March), the VillaGaiety Box Office will be open from 10am – 5pm and will be available to take telephone calls only. With effect from Monday (23rd March) the VillaGaiety Bo(x Office will be open Monday to Friday only (for telephone calls only) and closed every weekend until further notice.

For safety and security reasons, please note we have also taken the decision to close the Villa Marina grounds (car park & gardens). As such there will be no public access for vehicles or pedestrians via the Broadway gate or through the gardens. However, the Villa Arcade and its shops will remain open at present.

If you have bought a ticket to a show, film or Dragons Castle that was due to take place between Friday 20th March – Thursday 30th April 2020, you will be entitled to a full refund, with the exception of The Boys are Back which is being rescheduled for early 2021, further details of which will be confirmed ASAP. Once we have a new date for this show we will of course contact customers attending and refund those who cannot make the new date.

We will not be accepting refunds for any other shows due to take place after Thursday 30th April 2020 at present and will contact you separately as and when the situation changes. We have also contacted customers separately regarding individual shows or events that have already been cancelled or rescheduled and all the information we’ve issued still stands.

We will be reviewing the situation every 2 weeks during this period to allow us to manage what is, a huge task for us all to contend with at this difficult and uncertain time. Please keep an eye on our social media for the very latest updates or our COVID-19 update page here.

We politely request that customers do not contact us regarding refunds or bookings at this time.

Our Box Office will contact you as soon as they can and we are working through our shows and events systematically and in chronological order, prioritising events and films that are happening today, tomorrow and the weeks ahead.

Due to the number of enquiries we’ve also set up an FAQs page designed to answer or help with any questions you might have here.

Many thanks for your patience and understanding.

Our community and loyal customers are so important to us and we look forward to brighter times, when we can welcome you all back through our doors in the future for some much-needed entertainment!

Update - 12(noon) on Friday 20th March 2020

The health and wellbeing of all of our visitors and staff members is our number one priority. In line with the measures announced by the Isle of Man Government in response to the COVID-19 (coronavirus) pandemic, Triskel Promotions the organisers of the Lightning Seeds have taken the decision to cancel the forthcoming show which was due to take place in the Villa Marina’s Royal Hall on Saturday 16th May 2020.

VillaGaiety will of course be processing refunds in full as soon as possible. Please note that, if you purchased tickets online you will be refunded automatically and will be in your account within 3-5 business days. If you paid by card over the phone, at the Villa Marina or at the Welcome Centre, or if you made a cash purchase at either outlet, a member of the VMGT box office team will attempt to contact you to process a full refund today (Friday) or Monday 23rd March. If you paid in person and are not contacted by a member of box office team by Fri 27 March, please call 600555 to arrange your refund.

Please note we are unable to refund cash payments, these customers will need to be refunded to a card of their choice.

Please accept our apologies for any inconvenience caused and we look forward to seeing you at VillaGaiety sometime soon in the future.

For the latest information on COVID-19 (Coronavirus) please see the IOM Government’s advice here.

Update - 11:05am on Friday 20th March 2020

VillaGaiety have been liaising with the organisers of By The Waters Of Liverpool which was due to take place in the Gaiety Theatre between Thursday 23rd – Saturday 25th April 2020, we are pleased to advise that suitable alternative dates have been found, the show will now be taking place in the Gaiety Theatre between Thursday 29th – Saturday 1st May 2021.

All customers who have booked for the matinee and evenings shows will be moved to the new relevant matinee or evening performances and all original tickets will remain valid for the rescheduled date. However, if you are now unable to attend this event we will be offering full refunds. Due to the number of enquiries, we would politely request that customers complete the following refund request form to claim your refund here.

Once completed VillaGaiety will of course be processing refunds in full as soon as possible, a member of our box office team will get back to you via email or telephone within five working days. Please note we are unable to refund cash payments, these customers will need to be refunded to a card of their choice.

We’d also like to make you aware that given the unforeseen date move for this show, the previously advertised cast may be subject to change. We will of course keep you updated of any cast changes.

Please accept our apologies for any inconvenience caused and we look forward to seeing you at VillaGaiety sometime soon in the future.

For the latest information on COVID-19 (Coronavirus) please see the IOM Government’s advice here.

Update - 4:30pm on Thursday 19th March 2020

VillaGaiety have been liaising with the organisers of the Isle of Man Choral Society show: Beethoven's Choral Fantasia & Orff's Carmina Burana which was due to take place in the Villa Marina’s Royal Hall at 3pm on Sunday 29th March 2020, we are pleased to advise that a suitable alternative date has been found, the show will now be taking place in the Villa Marina’s Royal Hall at 7:30pm on Friday 25th September 2020.

All customers will be moved to this new date and all tickets will remain valid for the rescheduled date, however, we would like to draw your attention to the time change. Although tickets will remain valid please be aware doors will now open at 6:30pm and the event will now start at 7:30pm on Friday 25th September 2020. If you selected ‘print at home tickets’ you can download these again using your original booking confirmation and the correct date and time will be on the ticket(s). If you are not self-isolating you can also reprint your physical tickets with the correct date and times free of charge at either the Villa Marina or Welcome Centre, please bring your old tickets with you. Finally, if you are happy to keep your current tickets further communication will go out before the event reminding you of the time change. If you are unsure about any of the above information please contact us on 01624 600555.

If you are now unable to attend this event we will be offering full refunds. Due to the number of enquiries, we would politely request that customers complete the following refund request form to claim your refund here

Once completed VillaGaiety will of course be processing refunds in full as soon as possible, a member of our box office team will get back to you via email or telephone within five working days.

Please note we are unable to refund cash payments, these customers will need to be refunded to a card of their choice

Please accept our apologies for any inconvenience caused and we look forward to seeing you at VillaGaiety sometime soon in the future.

For the latest information on COVID-19 (Coronavirus) please see the IOM Government’s advice here.

Update - 4pm on Thursday 19th March 2020

VillaGaiety have been liaising with RS Promotions, the organisers of The Rat Pack are Back with Charley Toulon as Marilyn Monroe which was due to take place in the Gaiety Theatre on Friday 26th June, we are pleased to advise that a suitable alternative date has been found, the show will now be taking place in the Gaiety Theatre on Wednesday 9th September 2020.

All customers will be moved to this new date and all tickets will remain valid for the rescheduled date, however, if you are now unable to attend this event we will be offering full refunds. Due to the number of enquiries, we would politely request that customers complete the following refund request form to claim your refund here.

Once completed VillaGaiety will of course be processing refunds in full as soon as possible, a member of our box office team will get back to you via email or telephone within five working days.

Please note we are unable to refund cash payments, these customers will need to be refunded to a card of their choice.

Please accept our apologies for any inconvenience caused and we look forward to seeing you at VillaGaiety sometime soon in the future.

For the latest information on COVID-19 (Coronavirus) please see the IOM Government’s advice here

Update - 3:30pm on Thursday 19th March 2020

VillaGaiety have been liaising with RS Promotions, the organisers of Paul Smith: Changed Tour which was due to take place in the Gaiety Theatre on Friday 22nd May 2020, we are pleased to advise that a suitable alternative date has been found for this show, it will now be taking place in the Gaiety Theatre on Saturday 29th August 2020.

Please note the 2nd date on sale (28th August) has not been changed and will continue as planned.

All customers have been moved to this new date and all tickets will remain valid for the rescheduled date, however, if you are now unable to attend this event we will be offering full refunds. Due to the number of enquiries, we would politely request that customers complete the following refund request form to claim your refund here

Once completed VillaGaiety will of course be processing refunds in full as soon as possible, a member of our box office team will get back to you via email or telephone within five working days.

Please note we are unable to refund cash payments, these customers will need to be refunded to a card of their choice.

Please accept our apologies for any inconvenience caused and we look forward to seeing you at VillaGaiety sometime soon in the future.

For the latest information on COVID-19 (Coronavirus) please see the IOM Government’s advice here.

Update - 3:10pm on Thursday 19th March 2020

The health and wellbeing of all of our visitors and staff members is our number one priority. In line with the measures announced by the Isle of Man Government in response to the COVID-19 (coronavirus) pandemic, the organisers of the Easter Festival of Plays and British All Winners Festival have taken the decision to cancel this years events which were due to take place in the Gaiety Theatre between 11th – 17th April 2020 & 18th – 24th Jul 2020 respectively.

VillaGaiety will of course be processing refunds in full as soon as possible. Please note that, if you purchased tickets online you will be refunded automatically and will be in your account within 3-5 business days. If you paid by card over the phone, at the Villa Marina or at the Welcome Centre, or if you made a cash purchase at either outlet, a member of the VMGT box office team will attempt to contact you to process a full refund today (Thursday) or tomorrow. If you paid in person and are not contacted by a member of box office team by Fri 27 March, please call 600555 to arrange your refund.

Please note we are unable to refund cash payments, these customers will need to be refunded to a card of their choice.

Please accept our apologies for any inconvenience caused and we look forward to seeing you at VillaGaiety sometime soon in the future.

For the latest information on COVID-19 (Coronavirus) please see the IOM Government’s advice here.

Update - 3pm on Thursday 19th March 2020

VillaGaiety have been liaising with RS Promotions, the organisers of Lollypops & Moptops which was due to take place in the Gaiety Theatre on Thursday 30th April, we are pleased to advise that a suitable alternative date has been found, the show will now be taking place in the Gaiety Theatre on Monday 24th August 2020.

All customers will be moved to this new date and all tickets will remain valid for the rescheduled date, however, if you are now unable to attend this event we will be offering full refunds. Due to the number of enquiries, we would politely request that customers complete the following refund request form to claim your refund here.

Once completed VillaGaiety will of course be processing refunds in full as soon as possible, a member of our box office team will get back to you via email or telephone within five working days.

Please note we are unable to refund cash payments, these customers will need to be refunded to a card of their choice

Please accept our apologies for any inconvenience caused and we look forward to seeing you at VillaGaiety sometime soon in the future.

For the latest information on COVID-19 (Coronavirus) please see the IOM Government’s advice here.

Update - 2:30pm on Thursday 19th March 2020

VillaGaiety have been liaising with RS Promotions, the organisers of China Crisis - Flaunt the Imperfection Live which was due to take place in the Gaiety Theatre on Sunday 19th April 2020, we are pleased to advise that a suitable alternative date has been found, the show will now be taking place in the Gaiety Theatre on Thursday 27th August 2020.

All customers will be moved to this new date and all tickets will remain valid for the rescheduled date, however, if you are now unable to attend this event we will be offering full refunds. Due to the number of enquiries, we would politely request that customers complete the following refund request form to claim your refund here.

Once completed VillaGaiety will of course be processing refunds in full as soon as possible, a member of our box office team will get back to you via email or telephone within five working days.

Please note we are unable to refund cash payments, these customers will need to be refunded to a card of their choice.

Please accept our apologies for any inconvenience caused and we look forward to seeing you at VillaGaiety sometime soon in the future.

For the latest information on COVID-19 (Coronavirus) please see the IOM Government’s advice here.

Update - 1pm on Thursday 19th March 2020

VillaGaiety have been liaising with the organisers of Megaslam Wrestling which was due to take place in the Villa Marina Royal Hall on Wednesday 15th April, we are pleased to advise that a suitable alternative date has been found, the show will now be taking place in the Villa Marina Royal Hall on Wednesday 28th October 2020.

All customers will be moved to this new date and all tickets will remain valid for the rescheduled date, however, if you are now unable to attend this event we will be offering full refunds. Due to the number of enquiries, we would politely request that customers complete the following refund request form to claim your refund here.

Once completed VillaGaiety will of course be processing refunds in full as soon as possible, a member of our box office team will get back to you via email or telephone within five working days.

Please note we are unable to refund cash payments, these customers will need to be refunded to a card of their choice

Please accept our apologies for any inconvenience caused and we look forward to seeing you at VillaGaiety sometime soon in the future.

For the latest information on COVID-19 (Coronavirus) please see the IOM Government’s advice here.

Update - 11:15am on Thursday 19th March 2020

The organisers of the Manx Music Festival have taken the decision to cancel this years Manx Competitive Music, Speech and Dance Festival which was due to take place in the Villa Marina between 25th April – 2nd May 2020.

All customers with tickets have been contacted.

Update - 11am on Thursday 19th March 2020 

Official Statement from The Manx Operatic Society

‘Ghost the Musical’ is planning to go ahead as scheduled but the situation is being reviewed on a daily basis. Under the present circumstances, if you are now unable to attend this event as you are self-isolating or belong to a group being asked to socially distance themselves we will be offering full refunds.

We would politely request that you contact our box office on 01624 600555 to claim your refund.

Update - 5:50pm on Wednesday 18th March 2020 

VillaGaiety have been liaising with the organisers of Romesh Ranganathan’s - The Cynic's Mixtape Tour which was due to take place in the Royal Hall on Saturday 4th April, this has now been rescheduled.

We are pleased to advise that a suitable alternative date has been found for Romesh Ranganathan, his show will now take place in the Royal Hall on Friday 21st May 2021. All customers will be moved to this new date and all tickets will remain valid for the rescheduled date, however, if you are now unable to attend this event we will be offering full refunds. Due to the number of enquiries, we would politely request that customers complete the following refund request form to claim refund here. Once completed VillaGaiety will of course be processing refunds in full as soon as possible, a member of our box office team will get back to you via email or telephone within five working days.

Please note we are unable to refund cash payments, these customers will need to be refunded to a card of their choice.

Please accept our apologies for any inconvenience caused and we look forward to seeing you at VillaGaiety sometime soon in the future.

For the latest information on COVID-19 (Coronavirus) please see the IOM Government’s advice here.

Update - 4:35pm on Wednesday 18th March 2020

VillaGaiety have been liaising with the organisers of The Witches which was due to take place in the Gaiety Theatre on Saturday 21st March, this has now been rescheduled.

We are pleased to advise that suitable alternative dates have been found for The Witches shows x2. These shows will now take place in the Gaiety Theatre on Saturday 14th November. All customers who have booked for the matinee and evenings shows will be moved to the new matinee or evening performance and all original tickets will remain valid for the rescheduled date. However, if you are now unable to attend the new performances, we will be offering full refunds. Due to the high number of enquiries we are currently receiving, we would politely request that customers complete the following refund request form to claim your refund here. Once completed VillaGaiety will of course be processing refunds in full as soon as possible, a member of our box office team will get back to you via email or telephone within five working days.

Please note we are unable to refund cash payments, these customers will need to be refunded to a card of their choice.

Please accept our apologies for any inconvenience caused and we look forward to seeing you at VillaGaiety sometime soon in the future.

For the latest information on COVID-19 (Coronavirus) please see the IOM Government’s advice here.

Update - 3:55pm on Wednesday 18th March 2020

VillaGaiety have been liaising with the organisers of Henning Wehn’s - Get On With It Tour which was due to take place in the Gaiety Theatre on Sunday 5th April, this has now been rescheduled to Friday 25th September 2020.

All customers will be moved to this new date and all tickets will remain valid for the rescheduled date, however, if you are now unable to attend this event we will be offering full refunds. Due to the number of enquiries, we would politely request that customers complete the following refund request form to claim your refund here. Once completed VillaGaiety will of course be processing refunds in full as soon as possible, a member of our box office team will get back to you via email or telephone within five working days.

Please note we are unable to refund cash payments, these customers will need to be refunded to a card of their choice.

Please accept our apologies for any inconvenience caused and we look forward to seeing you at VillaGaiety sometime soon in the future.

For the latest information on COVID-19 (Coronavirus) please see the IOM Government’s advice here.

Update - 1:20pm on Wednesday 18th March 2020

VillaGaiety & CAMRA have taken the decision to cancel the 2020 Isle of Man Beer & Cider Festival which was due to take place in the Villa Marina’s Royal Hall between 9th – 11th April 2020.

VillaGaiety will of course be processing refunds in full as soon as possible. Please note that, if you purchased tickets online you will be refunded automatically and will be in your account within 3-5 business days. If you paid by card over the phone, at the Villa Marina or at the Welcome Centre, or if you made a cash purchase at either outlet, a member of the VMGT box office team will attempt to contact you to process a full refund today (Wednesday) or tomorrow. If you paid in person and are not contacted by a member of box office team by Fri 20 March, please call 600555 to arrange your refund.

Please note we are unable to refund cash payments, these customers will need to be refunded to a card of their choice.

Please accept our apologies for any inconvenience caused.

Update - 11:40am on Wednesday 18th March 2020

VillaGaiety & CinemaLive have taken the decision to cancel the Michael Ball & Alfie Boe: Back together which was due to take place in the Broadway Cinema on Wednesday 8th April 2020.

VillaGaiety will of course be processing refunds in full as soon as possible. Please note that, if you purchased tickets online you will be refunded automatically and will be in your account within 3-5 business days. If you paid by card over the phone, at the Villa Marina or at the Welcome Centre, or if you made a cash purchase at either outlet, a member of the VMGT box office team will attempt to contact you to process a full refund today (Wednesday) or tomorrow. If you paid in person and are not contacted by a member of box office team by Fri 20 March, please call 600555 to arrange your refund.

We have had a new date confirmed and this event will now take place on Saturday 12th & Sunday 13th September 2020, we will NOT be moving anyone from the April date to the September dates and will be refunding all customers. If you would like to attend the new dates you can rebook here.

Please note we are unable to refund cash payments, these customers will need to be refunded to a card of their choice.

Please accept our apologies for any inconvenience caused and we look forward to seeing you at VillaGaiety sometime soon in the future.

Update - 5:10pm on Tuesday 17th March 2020

VillaGaiety have been liaising with the organisers of Rhod Gilbert: The Book of John Tour which was due to take place in the Royal Hall on Friday 3rd April, this has now been postponed until Monday 9th November 2020.

All customers will be moved to this new date and all tickets will remain valid for the rescheduled date, however, if you are now unable to attend this event we will be offering full refunds. Due to the number of enquiries, we would politely request that customers complete the following refund request form to claim your refund here. Once completed VillaGaiety will of course be processing refunds in full as soon as possible, a member of our box office team will get back to you via email or telephone within two working days.

Please note we are unable to refund cash payments, these customers will need to be refunded to a card of their choice.

Please accept our apologies for any inconvenience caused and we look forward to seeing you at VillaGaiety sometime soon in the future.

For the latest information on COVID-19 (Coronavirus) please see the IOM Government’s advice here.

Update - 4pm on Tuesday 17th March 2020

**OFFICIAL STATEMENT**

Following on from yesterdays (Monday 16th March) announcement made by the Chief Minister in response to the COVID-19 (coronavirus) pandemic, we are currently liaising with show organisers and trying to arrange new dates later in the year or early next year for our upcoming shows.

The following shows are officially postponed:

  • Rob Beckett: Wallop, which was due to take place in the Royal Hall on Thursday 19th March 2020
  • The Boys are Back, which was due to take place in the Royal Hall on Wednesday 25th March 2020
  • Rhod Gilbert: The Book of John, which was due to take place in the Royal Hall on Friday 3rd April 2020
  • Romesh Ranganathan: The Cynic's Mixtape, which was due to take place in the Royal Hall on Saturday 4th April 2020
  • Henning When: Get On With It, which was due to take place in the Gaiety Theatre on Sunday 5th April 2020

The following event is officially cancelled:

  • IOM Dance Teachers, Ballroom Dancing Competition, which was due to take place in the Royal Hall on Saturday 17th March 2020. Customers booked have been contacted and issued with a full refund.

A suitable date has been found for Rob Beckett and his show will now be taking place in the Royal Hall on Friday 6th November 2020, all customers will be moved to this new date and all tickets will remain valid for the rescheduled dates, however, if you are now unable to attend this event we will be offering full refunds. Due to the number of enquiries, we would politely request that customers complete the following refund request form to claim your refund here.

The Boys are Back have issued the following statement:
"Unfortunately, due to the on-going Covid-19 Virus situation worldwide, we have been forced to postpone the remaining dates of The Boys Are Back Tour with immediate effect. All dates will be re-scheduled, and all tickets will remain valid for the rescheduled dates. We will give news of rescheduled dates as soon as possible.

We'd like to give a huge thank you to not just to the boys themselves, who've worked tirelessly to put on a fabulous show for you. But also to you, the fans, who have come out night after night and supported them. Thank you from the bottom of our hearts, and we'll see you again soon. The Boys will be back! Love from TEG MJR, Loco Talent, And of course 5ive, 911, A1 & Damage."

Once suitable dates have been found for other shows we will move all customers to the new date and refunds will be offered to those who are unable to attend.

We have emailed all customers attending these events with more information.

Please note the following shows are still going ahead as planned:

  • All Cinema screenings currently on sale
  • The Witches, taking place in the Gaiety Theatre on Saturday 21st March 2020
  • Ghost the Musical, taking place in the Gaiety Theatre between 28th March to 4th April 2020

We are continuing to monitor the situation and will update our customers when we have relevant information.

Update - 2:20pm on Tuesday 17th March 2020

The following shows are still going ahead as planned:
- The Witches, taking place in the Gaiety Theatre on Saturday 21st March 2020
- Ghost the Musical, taking place in the Gaiety Theatre between 28th March to 4th April 2020

Update - 12(noon) on Tuesday 17th March 2020

TEG MJR Postponement: The Boys Are Back! @ Villa Marina, Isle Of Man, Wednesday 25 March 2020 statement:

Unfortunately, due to the on-going Covid-19 Virus situation worldwide, we have been forced to postpone the remaining dates of The Boys Are Back Tour with immediate effect. All dates will be re-scheduled, and all tickets will remain valid for the rescheduled dates. We will give news of rescheduled dates as soon as possible.

We'd like to give a huge thank you to not just to the boys themselves, who've worked tirelessly to put on a fabulous show for you. But also to you, the fans, who have come out night after night and supported them. Thank you from the bottom of our hearts, and we'll see you again soon. The Boys will be back! Love from TEG MJR, Loco Talent, And of course 5ive, 911, A1 & Damage.

Update - 11:30am on Tuesday 17th March 2020

The organisers of IOM Dance Teachers, Ballroom Dancing Competition taking place on Saturday 17th March have chosen to cancel their event, customers booked have been contacted and issued with a full refund.

At present ‘Junior Achievement Company Awards’ tomorrow evening are planning to still go ahead but it will be a reduced evening due to the numbers attending and the entertainment artists not being able to travel to the Island.

Update - 9:45am on Tuesday 17th March 2020

VillaGaiety have taken the decision to cancel the 2.30pm screenings of Military Wives and the accompanying Snack and Screen event, which were due to take place in the Villa Marina’s Broadway Cinema on Thursday 19th & Friday 20th March. More information available here.

Update - 7:35pm on Monday 16th March 2020

In light of the recent announcement made this evening by the Chief Minister in response to the COVID-19 (coronavirus) pandemic VillaGaiety are currently liaising with show organisers, other necessary parties and will have a further update today (Tuesday 17th March).

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