COVID-19 FAQs

Frequently Asked Questions

Overview of the situation at VillaGaiety

How do I find out if my event is rescheduled or cancelled?

My event is rescheduled - how do I get a refund?

My event is cancelled - how do I get a refund?

Is the Villa Marina garden & car park open?

What are your current/temporary opening hours?

 

Overview of the situation at VillaGaiety

With effect from Monday 6th July

  • VillaGaiety Box Office (located at the Villa Marina) will be open from 9.30am - 6pm, Monday to Sunday.

With effect from Tuesday 7th July

  • Dragon’s Castle Play Area will be available for private party bookings. However, please note that our team will be prioritising bookings already made for July to end of September that were cancelled by the mandated closure of our venues. In order to ensure we are treating customers as fairly as possible, these customers will be offered first refusal on their previously booked date before any dates are released for other potential bookings.

With effect from Monday 13th July

  • The Villa Marina and Gaiety Theatre will be available for event bookings. However, please note that our event bookings team will be prioritising contacting all bookings which were previously cancelled by the mandated closure of our venues. In order to be sure we are treating customers as fairly as possible, these customers will be offered first refusal on their previously booked date before any dates are released for other potential bookings.

 

How do I find out if my event is rescheduled or cancelled?

To find out if your event is rescheduled or cancelled please visit our COVID-19 Event Updates page. We are working through events systematically and in chronological order so if there is no update on your event yet please bear with us during these unprecedented circumstances, we appreciate your patience whilst we do this and will of course keep you updated whenever possible.

 

My event is rescheduled - how do I get a refund?

If your event is rescheduled and once a new date for your event has been announced, you will receive an email confirming this and it will also be announced on our social media pages.

We are not able to refund you until a rescheduled date has been announced. We endeavour to have new dates for all our postponed events as soon as possible, please note events are being prioritised and dealt with in date order.

If you are not able to attend this new date, you can request a refund using the Refund Request Form.

Find out if your event has been postponed via our COVID-19 Event Updates page.

 

My event is cancelled - how do I get a refund?

All customers who had tickets to an event that has been cancelled will receive an email confirming this and it will also be announced on our social media pages. Once confirmed, you are entitled to a full refund.

If you have booked tickets online through villagaiety.com, your refund will automatically be processed back to your purchase card and should reach your account within 5 working days of the cancellation email being sent.

If you booked tickets over the phone or in person at the Box Office/Welcome Centre, one of our Box Office team will attempt to contact you in order to process the refund - if you haven't heard from us within 5 working days of your event being cancelled, please complete the following form here.

Find out if your event has been cancelled via our COVID-19 Event Updates page.

 

Is the Villa Marina garden & car park open?

With effect from Monday 29th June

  • We will be extending the opening hours for the Villa Marina Gardens from 9am - 7.30pm, 7 days a week.

 

What are your current/temporary opening hours?

VillaGaiety Box Office: (01624) 600555

Effective Date Box Office Opening Hours
Monday 6 July 9:30am - 6pm, Mon to Sun

 

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