Booking Information

Want to book a ticket? Here's how

Online booking is free

Booking tickets online is quick & easy! You can book tickets 24 hours a day. Visit the What’s On page now.

Give us a call

Our Box Office is open from 8am - 7:45pm Monday to Saturday & 9:30am - 7:45pm on Sundays. 01624 600555

Pop in and see us

The Villa Marina Box Office is open from 9:30am - 5pm Monday to Friday

The Welcome Centre Box Office is open from 8am - 6pm Monday to Saturday & 9:30am - 2pm Sunday. (The last Sunday in May up to and including Monday 30 September 2019)

Please note the Gaiety Theatre Box Office only opens 1 hour before each public theatre performance.


We accept the following methods of payment:

  • Cash
  • Debit/Credit Card – Visa/Master/Maestro
  • VillaGaiety Gift Vouchers

There is a 75p charge for posting tickets. You can print your own tickets at home or collect from the Villa Marina, Welcome Centre or Gaiety Theatre for free. Please note that tickets are sent out on Mondays, Tuesdays, Wednesdays, Thursdays and Fridays. Please allow up to 3 days for delivery.

Our Fees Explained

The price you see advertised is the price you pay inclusive of the 2% booking fee. The fee covers all costs associated with processing your booking. An additional charge will apply for postage of tickets.


It is not possible to book accessible seating online; please contact the Box Office to check availability. For more information on VillaGaiety's accessibility click here.

Gift Vouchers

With such a great variety of events at VillaGaiety give the gift of entertainment, it's the perfect present. Gift vouchers can be purchased via our online shop, over the phone or in person at the Villa Marina or Welcome Centre. Vouchers can be purchased in the following amounts: £10, £20, £30, £40, £50.

If you are unable to redeem your gift voucher online, contact the box office on 01624 600555 and we can help you with this.

Please note, we only accept VillaGaiety gift vouchers.


Concessions are available to under 16's and senior citizens (65 years and older). Details will be available on the show pages or please do speak to a member of the Box Office at time of booking. Some family shows will offer a family ticket rate. This is available for a group of four people; two adults & two children or one adult & three children.

The Box Office may ask for proof of entitlement to concessions.

Seat Selection

When booking your seats you may be asked to choose alternative seating if your selection leaves a single seat.

Parental Guidance

Age restrictions are stated where possible for individual shows/ events and may be dependent on the show’s content. Please do check with our Box Office staff before confirming any booking to ensure the show is suitable for any people in your party who are under the age of 16. Most shows are suitable for children, with parental guidance.

For standing shows in the Villa Marina’s Royal Hall, children aged 14 and under must book an allocated seat in the dress circle area of the auditorium with their parents/guardians. 

Children aged 15 and under must be accompanied by someone over the age of 18. The only exception is the Broadway Cinema, please see individual films for age restrictions.

No responsibility is accepted by VillaGaiety or any of its employees for unaccompanied children.

Ticket Collection

When booking your tickets either over the phone or online you will be given the opportunity to choose either printing your tickets at home for free, collect your tickets from either the Villa Marina, Welcome Centre or Gaiety Theatre for free or sending tickets to your home address at the cost of £1.20. Should the performance be within two days of your booking, your tickets will be held at our Box Office for collection.

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