Booking Information

Phone Bookings

Our Box Office is open from 8am - 7:45pm Monday to Saturday & 9:30am - 7:45pm on Sundays. 01624 600555

 Online Booking

Booking tickets online is quick & easy! You can book tickets 24 hours a day. Visit the What’s On page now.

 In Person

The Villa Marina Box Office is open from 9:30am - 7:45pm Monday to Sundays.

The Welcome Centre Box Office is open from 8am - 6pm Monday to Saturday & 9:30am - 2pm Sunday. (The last Sunday in May up to and including Monday 30 September 2019)

Please note the Gaiety Theatre Box Office only opens 1 hour before each public theatre performance.


Payments and Fees

We accept the following methods of payment:

  • Cash
  • Debit/Credit Card – Visa/Master/Maestro
  • VillaGaiety Gift Vouchers

There is a 75p charge for posting tickets. You can print your own tickets at home or collect from the Villa Marina, Welcome Centre or Gaiety Theatre for free. Please note that tickets are sent out on Mondays, Tuesdays, Wednesdays, Thursdays and Fridays. Please allow up to 3 days for delivery.

Our Fees Explained

The price you see advertised is the price you pay inclusive of the 2% booking fee. The fee covers all costs associated with processing your booking. An additional charge will apply for postage of tickets.

Gift Vouchers

Gift vouchers can be purchased via our online shop. Please note, we only accept VillaGaiety gift vouchers.


We offer concessions on some of our shows. Details will be available on the show pages or please do speak to a member of the Box Office. The Box Office may ask for proof of entitlement to concessions.

Seat Selection

When booking your seats you may be asked to choose alternative seating if your selection leaves a single seat.

Parental Guidance

Age restrictions are stated where possible but please do check with our Box Office before booking for any under 16's to ensure the show is suitable. Most shows are suitable for children, with parental guidance. 

For standing shows in the Villa Marina under 14's and their parents/guardians must sit up in the circle.

Children aged 16 or under must be accompanied by someone over the age of 18. The only exception is the Broadway Cinema, please see individual films for age restrictions.

No responsibility is accepted by VillaGaiety or any of its employees for unaccompanied children.

Ticket Collection

When booking your tickets either over the phone or online you will be given the opportunity to choose either printing your tickets at home for free, collect your tickets from either the Villa Marina, Welcome Centre or Gaiety Theatre for free or sending tickets to your home address at the cost of 75p. Should the performance be within two days of your booking, your tickets will be held at our Box Office for collection.

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