Booking Information

Want to book a ticket? Here's how

Online booking is free

Booking tickets online is quick & easy! You can book tickets 24 hours a day. Visit the What’s On page now.


Give us a call

Our Box Office is open from 8am - 7:30pm Monday to Saturday & 9:30am - 7:30pm on Sundays. 01624 600555


Pop in and see us

The Villa Marina Box Office is open from 9:30am - 7:30pm, 7 days a week.

The Welcome Centre Box Office is open from 8am - 6pm Monday to Saturday.

Please note the Gaiety Theatre Box Office only opens 1 hour before each public theatre performance.


Payments

We accept the following methods of payment:

  • Cash
  • Debit/Credit Card – Visa/MasterCard/Maestro
  • VillaGaiety Gift Vouchers

Ticket types

When booking tickets, you can choose from the following delivery methods:

  • eTickets - You will be sent a link to download your tickets, which can be displayed and scanned from your mobile device on entry. We do not recommend you to print these tickets at home, in order to save paper and printing costs.
  • Collection - Tickets can be collected from the Villa Marina or Welcome Centre during opening hours. For events at the Gaiety Theatre, tickets can also be collected at the venue 1 hour before the event.
  • Postage - There is a £1.20 charge for postage. Tickets are usually dispatched within 2 days of purchase. Postage is not available within 48 hours of the event.

Our fees explained

The price you see advertised is the price you pay inclusive of the 2% booking fee. The fee covers all costs associated with processing your booking. An additional charge will apply for postage of tickets.


Accessibility

It is not possible to book accessible seating online; please contact the Box Office to check availability. For more information on VillaGaiety's accessibility click here.


Gift vouchers

With such a great variety of events at VillaGaiety give the gift of entertainment, it's the perfect present. Gift vouchers can be purchased via our online shop, over the phone or in person at the Villa Marina or Welcome Centre. Vouchers can be purchased in the following amounts: £10, £20, £30, £40, £50.

If you are unable to redeem your gift voucher online, contact the box office on 01624 600555 and we can help you with this.

Please note, we only accept VillaGaiety gift vouchers.


Concessions

Concessions are available to under 16s and senior citizens (65+) for certain shows. Details will be available on the show pages or please do speak to a member of the Box Office at time of booking. Some family shows will offer a family ticket rate. This is available for a group of four people; two adults & two children or one adult & three children.

The Box Office may ask for proof of entitlement to concessions.


Seat selection

When booking your seats you may be asked to choose alternative seating if your selection leaves a single seat.

Some seats in our venues have obstructed views of the stage. Please ensure you understand the limitations before booking these seats.

  • Limited View seats (orange on the seat plan) can see most of the stage with some obstruction.
  • Restricted View seats (red on the seat plan) can see a little of the stage with major obstruction.
  • There are also some seats in the Gaiety Theatre with Reduced Leg Room (purple on the seat plan).

Parental guidance

Age restrictions are stated where possible for individual shows/events and may be dependent on the show’s content. Please check with our Box Office staff before confirming any booking to ensure the show is suitable for anyone in your party who is under the age of 16. Most shows are suitable for children, with parental guidance.

For all venues, children aged under 16 must be accompanied by an adult (18+). The only exception is the Broadway Cinema, where children aged under 10 must be accompanied by an adult (18+) unless the age restriction for the film states otherwise.

For shows with downstairs standing in the Villa Marina Royal Hall, children aged 14 and under must book an allocated seat in the upstairs circle area of the auditorium with their parent/guardian.

No responsibility is accepted by VillaGaiety or any of its employees for unaccompanied children.

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